# Troubleshooting and FAQ

> Answers to common ReceiptFold questions - forwarding that does not arrive, Gmail confirmation, Outlook and Microsoft 365 blocking forwarding, Takeout imports, the review queue, currencies and more.

## Forwarding and sources

### My receipts are not arriving. What should I check?

Press **Send the test mail** on the source. If it does not come back within a few minutes:

1. Open the test mail in your mailbox. If it is there, your filter or rule is not forwarding: check it forwards to your ReceiptFold address.
2. Gmail: Settings → Forwarding and POP/IMAP must list your ReceiptFold address as verified.
3. Google Workspace: an admin must allow automatic forwarding (Admin console → Apps → Google Workspace → Gmail → End user access → Automatic forwarding).
4. Microsoft 365: forwarding outside the organisation is blocked by default; an admin must turn on "Automatic forwarding rules" in the outbound anti-spam policy (Microsoft Defender portal).
5. Outlook.com: Microsoft disables forwarding on accounts it considers new; verify your phone number at account.live.com and connect again.
6. The rule may not match your vendors' emails: forward one invoice by hand; if it arrives, widen the rule's words.

A source with no mail for 7 days shows these causes itself.

### Gmail says the forwarding address needs verification.

Gmail sends a confirmation link to your ReceiptFold address; ReceiptFold opens it for you within a minute. Reload Gmail's Forwarding and POP/IMAP tab. If "Verify …" is still there, open the link shown on the source in ReceiptFold and press Confirm. The code shown there works for about a day.

### Gmail rejects my filter.

Gmail only accepts a filter that forwards to a confirmed address. Confirm the address first, then create or import the filter.

### Can I use more than one mailbox?

Yes: add one source per mailbox. Free and Personal include 1 source, Pro 3, Business 10.

### Can I add paper receipts?

Yes: **Scan** with your phone's camera, pick a photo or PDF, or share a file to ReceiptFold from your phone.

## Importing history

### How do I bring the receipts I already have?

Gmail: Google Takeout of the ReceiptFold label into your Drive, then choose the file in ReceiptFold. Outlook: Connect Outlook reads the last year. Apple Mail: export the mailbox as .mbox. See [Importing your past receipts](/docs/import-history/).

### The Takeout file has no mailbox.

Takeout can split an export in several zip files. The small one (about 50 KB) holds only an index page. Choose the large file with the same date.

### Does the import count against my plan?

No. History import never counts against the monthly receipts, on any plan.

### How long does Google Takeout take?

From minutes to hours, sometimes days. Wait for Google's email "Your Google data is ready", then pick the file.

## Reading receipts

### Why is a receipt in Review?

ReceiptFold was not sure: more than one possible total, no amount found, a scanned PDF without text, or a receipt you sent yourself. Confirm or correct it; ReceiptFold learns from it. With your own AI model key most of these are read for you.

### A row has the wrong category or vendor.

Change it on the vendor's page; you can also set a rule so that vendor is always read the same way. Ask can do it too ("put PedidosYa in Delivery").

### Bank and card payment notices: are they counted twice?

A payment notice from your bank is matched with the merchant's own receipt so the same purchase is not counted twice; the bank becomes the row's "paid via". Moves between your own accounts are never counted as spend.

### Does it handle several currencies?

Yes. Each receipt keeps its own currency, and totals are shown per currency. A base currency in Settings → Workspace converts amounts for comparison.

### What languages does it read?

Receipts in any language with the usual words for total, date and amount; it is tuned for English and Spanish. The app itself is in English and Spanish.

## Account and data

### Where is my data?

In your own spreadsheet (Google Sheets or Excel) and your own drive. ReceiptFold keeps no copy of your emails, PDFs or rows. See [Privacy and security](/docs/privacy-security/).

### How do I stop the summaries by email?

Use the link at the bottom of any summary, or Settings → Workspace.

### How do I delete my data?

Settings → Workspace → Delete workspace deletes ReceiptFold's records and revokes its access. Your spreadsheet stays in your account; delete it there if you want.

### How do I contact you?

Write to hello@receiptfold.com, or reply to any email ReceiptFold sends you.